Viking Industrier Oval Cold Tub

Warranty

We are sure about what we are producing and therefore we give 2 years guarantee to all our products we are selling, except for electrical or automatic equipment whose warranty period and conditions are specified by the manufacturer of the equipment (presented separately) specified. It should be noted that such products generally have a shorter warranty period when the equipment is used for purposes other than private use.

If for any reason, you do need to file a claim against your warranty, simply reach out to Nova Athlete with the following information:

• Name and type of product.
• Order number + Date of order.
• Description of the claim (specify exact positions from the product).
• In case of transport damages – Copies of the signed shipping documents should always be attached to transport damage.
• Photos- Photos are necessary. Aim to take as many as possible (this will help with your claim).

Also, the guarantee shall not cover:

1. Peculiarities of wood as natural material:
1. Wood cracks after assembling of the Item.
2. Wood movement and its consequences for example gaps in walls caused by lightening, hurricanes or tornadoes, which can result in changes in the item's shape.
3. Molds on wood.
4. Wooden details containing whole branches that do not endanger the stability of the item.
2. Consequences of extreme (unusual) weather conditions (water has the potential to leak through the wall/ roof shingles during ultra heavy rain or exceptionally strong wind. Such as that arising from; lightening, hurricanes or tornadoes).
3. When the item(s) sold by Home Living Luxury is used not in accordance with their direct purpose or when malfunctions have been caused by non-compliance with the instructions.
4. If the items sold are disassembled, their components replaced, or the items were otherwise altered not by Home Living Luxury or Viking Industrier.
5. The Items were repaired by third parties.
6. Natural wear and tear of the material used and the Item.
7. Changes caused by atmospheric influences of the environment. Wood is a natural construction material. Before processing, timber would be dried up to 18 % of residual moisture content. Timber’s moisture content can change because of different atmospheric conditions such as rain, freezing, cold or heat, causing wood structure altering. It could also affect the use of doors and windows. Below are some crucial features as following:
1. Wood can crack during the drying process. This is a natural process, your warranty will not cover natural cracking. When the humidity increases, chaps will disappear.
2. A couple of weeks after the construction work, wooden details will undergo adaptation for new conditions. If necessary, the door may have to be fixed once more. Ultraviolet rays (solar rays) can cause a change of wood coloring.

All of Viking Industrier's products are designed with absolute elemental protection. However, with this in mind, they cannot be held liable for natural disasters and extreme adverse weather conditions. The British and Irish weather are no match for the premium construction and design of these products.

Returns

As these items are individually crafted to your personal specifications, the timeframe to process a return is short. We recommend that you think carefully before placing an order.

Our expert support team is always available to provide any clarify on your project. We can offer insights and we can speak directly with the manufacturer to ensure that the product you require will meet your exact specifications. This is the most efficient way to avoid returns. 

However, if you do wish to cancel or amend your order, you will have 48 hours from the date you placed your order.