Product & delivery
2.1 We shall not be liable to you where performance of any of our obligations to you is prevented, frustrated, or impeded by reason of acts of war and other hostilities, civil commotion, accident, strikes, lock outs, trade disputes,acts or restraints of government, imposition or restrictions of imports or exports or any other cause not within the reasonable control of Nova Athlete.
2.2 If any part of these terms and conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in force.
2.3 We cannot guarantee that the appearance and/or colours of products shown on our site, in our brochure or any other marketing material exactly reproduces the appearance and/or colours of the physical products themselves.
Natural products may show some colour variations. All sizes quoted are approximate.
2.4 The customer ensures that the location where the sauna is to be installed is safe, dry, in good condition and suitable in general terms. Our saunas are of indoor use and at all times need to be protected from rain.
2.5 The quoted delivery and installation price applies as far as the customer can provide a dry and safe place of installation. Nova Athlete cannot install any saunas in a location that is not suitable for electrical products.
2.7 Nova Athlete will do all that it reasonably can to meet the date given for delivery. In the case of unforeseen circumstances, beyond the reasonable control of Nova Athlete, Nova Athlete may not be able to do so. In such circumstances Nova Athlete will contact the Customer and agree an alternative date. The Customer will also do all that he/she reasonably can to enable the delivery to take place on the given date. In the case of unforeseen circumstances beyond the reasonable control of the Customer the Customer may not be able to do so. In such
circumstances the Customer will contact Nova Athlete and agree and alternative date.
2.8 As soon as Nova Athlete has delivered the goods, the Customer will be responsible for their safekeeping and Nova Athlete will not be responsible for any damage or fault arising from incorrect storage or usage.
2.9 Ownership of the goods shall remain with Nova Athlete and shall not pass to the Customer until the agreed price for them, together with all other sums due from the Customer to Nova Athlete, have been paid in full.
Returns
3.1 All orders cancelled before delivery will be refunded in full
3.2 All returns require a return authorization number. Please contact our customer service
3.3 it is the customer’s responsibility to notify Nova Athlete of any damage within the first 5 days after delivery
3.4 30 day return policy. All returns must be in the original intact packaging and any return shipping costs are chargeable to the customer.
Warranty
4.1 Health Mate UK offers a lifetime guarantee on wood, heaters and electronical parts. The lifetime guarantee on the
wood covers warping and cracking of the wood, but does not cover wear and tear caused by use. Accessories and
remote control have a 2 year warranty.
4.2 This warranty extends only to the original retail purchaser of the sauna and terminates upon transfer of
ownership. It does not extend to commercial or institutional use or installation. (In such case of commercial or
institutional use, warranty is as such: Heaters: Lifetime; Wood: 2 years; Electrical Components: 2 years.
4.3 This warranty is void if the sauna has been subjected to alteration, misuse, abuse, accident, natural disaster or
non-factory authorized modification or repair. This warranty is also void if the sauna has been operated or maintained
in deviation to the published instructions. The warranty extends only to the manufacturing defects and does not cover
any damages resulting from mishandling of the product by the owner. This warranty does not cover any normal wear
and tear due to usage. Broken glass and light bulb, whatever the cause, are not covered by this warranty.
