SHIPPING WITHIN THE UK
DPD England delivery time estimate: 1-2 working days. DPD Scotland/Ireland estimate: 2 working days.
All orders for delivery to mainland UK are shipped via DPD’s next working day delivery service. Please ensure you provide a correct mobile number and email address as DPD will update you on a delivery window by text and email.
We may occasionally use Royal Mail to ensure we can get your order to you promptly. First Class estimate: 1-2 working days. Second Class estimate: 3-4 working days.
We currently only deliver in the UK – we apologise for the inconvenience.
GENERAL SHIPPING INFORMATION
DISPATCH TIMING OF ORDERS
Our aim is to dispatch all orders within 1-2 working days of the order being placed, Monday to Friday.
During busy periods and sales, dispatch times may be extended, and we regret that we cannot make any amendments to purchases once ordered.
USING A DIFFERENT SHIPPING ADDRESS
If you don’t think you’ll be at home to receive your parcel, please give us an alternative address if it suits you better – for example, your work address.
IF YOU AREN’T IN WHEN THE DELIVERY ARRIVES
Our delivery partners will leave a notice card with contact details explaining any next steps in order for you to receive your order.
IF THERE ARE DELAYS
We do everything we can to make sure deliveries take place when we say they will. Sometimes, though, things beyond our control delay delivery.
CONTACTING US ABOUT YOUR ORDER DELIVERY
If you have any specific queries regarding delivery, please contact us at sales@novaathlete.co.uk and we will do everything we can to help. Please note our office hours are 9:00am to 5pm GMT, Monday to Friday.
ONLINE RETURNS POLICY
If for any reason you want to return something or exchange it, you can do so within 28 days of delivery. (14 days for sale items).
Please note: If you are unable to return an unwanted item due to disruption caused by COVID-19, we will honour a late return as long as it meets the other terms of our returns policy. Please see below. Contact our customer services team if you have further questions.
If your product is faulty, please contact customer services as soon as possible.
Returns need to be new, unused, in a saleable condition in their original packaging, and with all the labels, tags and any security devices or seals intact.
Please note, you will be responsible for paying the postage charges for returning goods to us. We strongly recommend you ask for a proof of postage in case the parcel goes missing on its way back to us.
We do not refund the original postage and packaging charge. Exchanges are sent out to you free of charge.
HOW TO RETURN OR EXCHANGE AN ONLINE PURCHASE
UK ONLY
Please include a note with your name, order number and reason for return. Include whether you would like an exchange or refund and why you are returning the item so that we can improve our service in future.
Postage charges for returning goods will be your responsibility. Please request a proof of postage in case the parcel is lost in transit.
We always try to deal with returns as soon as they arrive. However, during very busy periods, please allow up to 28 days for your return or exchange to be processed.
